When something needs a closer look

A short checklist for a healthy inventory connection.

The import does not connect

Confirm API eligibility, current credentials and the correct account or dealer identifier. Check whether your hosting permits the required outbound API and image requests. Review the connection result in the installed plugin.

Vehicles have not updated

Check the configured job schedule and whether the WordPress scheduler is running. Compare the external vehicle identifier and source modification state. API limits, expired credentials or hosting restrictions may interrupt a job.

Photos or fields are missing

First check whether the source record includes the field or image. Then review the field mapping and download permissions. Source fields can vary between markets and account configurations.

The catalogue looks different in my theme

Preview on a staging site. Theme styles, page builders and existing filtering plugins can influence the output. Supply your theme name, plugin versions and a screenshot when requesting support.

What to include in a support request

• Your website URL and a clear description of the issue.
• Your WordPress, PHP, theme and plugin versions.
• When the last successful update ran.
• A sanitised error message, with passwords and tokens removed.

Open the support contact page to continue with the developer.